Frequently Asked Questions (FAQ)

Citizens of many countries, including the United States, Canada, the United Kingdom and most European countries, can visit Morocco without a visa for up to 90 days. Other nationalities need a visa from a Moroccan embassy or consulate, or an electronic visa through the official portal acces-maroc.ma when they are eligible.

Your passport must be valid for your whole stay, and many airlines and travel advisories recommend at least six months of validity on arrival. Rules can change, so check them with the Moroccan consulate in your country or on the official portal before you book your flights.

No COVID-19 formalities are required. Morocco lifted the vaccination pass and test requirements in 2022 and the passenger health form in 2023. Check your airline’s rules shortly before you fly, as they can have their own requirements.

It is not compulsory to enter Morocco, but we strongly recommend it. Choose a policy that covers medical expenses, emergency evacuation and repatriation, trip cancellation and lost luggage, and check that it includes the activities you plan, such as trekking or camel rides. If you have a medical condition, declare it to your insurer. Private clinics in Morocco are good but can be expensive.

We advise you to leave it at home. Bringing in and flying a drone in Morocco is prohibited without prior authorisation from the authorities, and these authorisations are rarely granted to tourists. If you arrive with a drone, declare it to customs on arrival, otherwise it may be confiscated. More information is available from Moroccan Customs.

The currency is the Moroccan dirham (MAD). You will need dirhams for markets, cafés, taxis and small shops. ATMs are easy to find in cities and accept most international cards, and many hotels and larger shops take cards.

Some hotels and shops accept euros, dollars or pounds, usually at a less favourable rate. The simplest way is to withdraw dirhams from an ATM or to change money at a bank or an official exchange office.

Yes. Morocco welcomes millions of visitors every year and is a safe and welcoming destination. The US State Department, for example, gives Morocco the same level of travel advice as France, Spain and the United Kingdom. The Moroccan authorities pay close attention to the safety of visitors, and the tourist police is present in the main tourist areas.

As in any busy destination, keep an eye on your belongings in crowded places, and choose licensed guides and official transport.

Morocco is a Muslim country with a warm and open culture. Nobody expects visitors to dress like locals, but modest clothing is appreciated, especially in the medinas, in villages and at religious sites. Loose clothes that cover the shoulders and the knees, such as long skirts, dresses or light trousers, are comfortable and respectful. Swimwear is fine at the pool and on the beach.

Tap water in the cities is treated, but many visitors prefer bottled or filtered water during their stay while their body gets used to it. Bottled water is cheap and sold everywhere, and your guide will always help you find some on the road.

Yes. Moroccan cuisine uses a lot of meat, but it also offers many vegetarian and vegan dishes, such as vegetable tagines, lentil and bean dishes, salads and vegetable couscous. Marrakech, Casablanca, Agadir and Essaouira have vegetarian-friendly restaurants and healthy cafés, and gluten-free options are more and more common. Tell us about your dietary needs or allergies when you book so that we can inform the restaurants and camps.

Yes. Hotels, riads, cafés, restaurants and airports usually offer free Wi-Fi, with variable speed. In the mountains and on desert roads the signal can be weak. For a reliable connection, buy a local SIM card or an eSIM with data when you arrive.

Your tours are guided by Mouhssine ELIOUJ, a tourist guide licensed by the Moroccan Ministry of Tourism (GVCT 2898). He shares the history, culture and daily life of Morocco and helps you with practical matters along the way. If he is not available on your dates, he can recommend another licensed guide he trusts, and you decide. Tell us your preferred language when you book.

Licensed guides hold an official professional card issued by the Ministry of Tourism, which they carry while they work. Feel free to ask to see it. Choosing a licensed guide means choosing someone trained, known to the authorities and accountable for the quality of the visit.

Of course. Send us your dates, the places you would like to see, your interests (history, nature, food, photography, hiking) and your budget, and we will suggest an itinerary at your pace, for a family, a couple or a group of friends.

In most cases, yes. We suggest riads, hotels and desert camps we know well, but you can choose other places or another level of comfort. Availability and prices depend on each partner, and their own booking and cancellation conditions apply.

Our tours are private: they are organised only for you and your companions. If you would like to share a tour with other travellers, send us your dates and your plans, and we will tell you if a compatible group is planned.

Two to three months in advance is ideal, especially in spring, in autumn and during the Christmas and New Year holidays. For large groups, book even earlier. Last-minute requests are sometimes possible, with fewer options.

Yes. Give us your arrival city and approximate time when you book, then send us the name and address of your hotel or riad as soon as you have it, and we will arrange the pick-up.

No. Entrance tickets are sold only by the sites themselves, at their ticket office or on their official website. Your guide will tell you which tickets you need and the best time to buy them.

Your main luggage stays safely in the vehicle or at the desert lodge. Take only a small bag for the night with your toiletries, a change of clothes, warm layers and your camera. You find your luggage again the next morning.

No. The camps provide beds with clean sheets, blankets and pillows. From November to March the desert nights are cold, so bring a fleece, warm socks and a hat.

Most camps provide towels and basic toiletries, but it depends on the camp and its category. Bring a light travel towel and your own toiletries to be safe. Your confirmation tells you what your camp provides.

It is sometimes possible on the spot, for an extra charge, if a higher category tent is free. To be sure of your tent category, ask for it when you book.

Most camps have electricity from solar panels or a generator, either in the tents or in the common area. Power can be limited, so charge your devices before you leave and bring a power bank.

Choose your tour and fill in the form on its page: date, number of travellers, name and phone or WhatsApp number. You can also write to us by email or on WhatsApp. We reply with a written confirmation that gives the meeting point, what is included, the price and how to pay.

Our tours are arranged in advance so that we can reserve the guide, the vehicle and the partners for your dates. Last-minute requests are sometimes possible depending on availability: write to us on WhatsApp. In high season, we recommend booking before you arrive.

A deposit may be requested to confirm your booking. The balance is paid before your arrival, by bank transfer or secure online payment, or in Morocco, in cash or by another agreed method. The amounts, deadlines and methods are written in your confirmation. We will never ask you to send your card details by email or WhatsApp.

For our own services: full refund if you cancel 7 days or more before the start, 75% between 7 days and 72 hours, 50% between 72 and 48 hours, and no refund under 48 hours or in case of no-show. Hotels, riads and camps apply their own conditions, which we give you before you book. All the details are in our Terms & Conditions.

Yes, free of charge up to 48 hours before the start, depending on the guide’s availability. If the change creates extra costs with a partner, we tell you before making it.

We arrange private transfers from the main airports in Morocco, including Marrakech Menara (RAK), Casablanca Mohammed V (CMN), Agadir Al Massira (AGA) and Fez Saïss (FEZ), and from other airports on request. A transfer can be booked on its own or with a tour.

• Your flight number and airline.
• Your arrival date and time.
• The arrival airport.
• The name and address of your hotel or riad.
• The number of passengers and the approximate amount of luggage.

With these details, your driver will be waiting for you when you land and will take you straight to your accommodation.