Terms & Conditions

Who provides the services↑ Contents

The guiding services are provided by Mouhssine ELIOUJ, licensed tourist guide, category “Guide des villes et circuits touristiques” (GVCT), authorisation No. 2898. Where your programme includes transport or other services provided by his company PROMYTHIC TOURS SARL AU, that company provides and invoices them. Their full details are given in the Legal Notice.

Accommodation, desert camps, restaurants and some activities that may be part of your programme are supplied by independent partners. We help you choose them and coordinate your day, and each partner remains responsible for its own service under its own conditions.

Entrance tickets to monuments, museums and sites are sold only by the sites themselves, at their ticket office or on their official website. We do not sell them.

Using the website↑ Contents

You must be at least 18 years old to send a booking request. You agree to use the website only to find information, to send genuine requests for yourself or for people who have agreed to it, and to contact us. Fraudulent or fake requests, attempts to harm the website and the commercial reuse of its content are not allowed.

You are responsible for the accuracy of the information you give us, such as names, dates, contact details and special needs. We cannot be held responsible for a problem caused by incorrect or incomplete information.

Booking requests and confirmation↑ Contents

You can send a request through the form on each tour page, by email, on WhatsApp or by phone. A request is not yet a booking. Your booking is confirmed only when:

• we confirm it to you in writing, by email or WhatsApp, with the date, the meeting time and place, the services included and the price; and
• you have paid the deposit, if one is requested in the confirmation.

Please check your confirmation and tell us within 48 hours if anything is incorrect. If you book for several people, you confirm that they agree to these terms, and you are our contact person and responsible for the payment of the booking.

If you book one of our tours through an online booking platform, the payment and cancellation conditions of that platform apply to your booking.

Prices and payment↑ Contents

Prices are shown per person or per group on each tour page or in your quote, in the currency indicated. They depend on the date, the number of travellers and the options you choose. The price written in your confirmation does not change, unless you ask for a change such as extra travellers or an upgrade.

What is included is listed on the tour page and in your confirmation. Unless stated otherwise, the following are not included:

• international and domestic flights;
• travel insurance;
• entrance tickets to monuments, museums and sites, which you buy directly from the site;
• drinks, personal expenses and optional activities;
• tips, which are always at your discretion;
• anything that is not listed as included.

The deposit, the due date of the balance and the accepted payment methods (bank transfer, secure online payment or cash in Morocco) are stated in your confirmation. We will never ask you to send your bank card details by email or WhatsApp. If a payment is not made on time, we may consider the booking cancelled by you, and the cancellation terms below apply.

Cancellation by you↑ Contents

Please tell us in writing, by email or WhatsApp. The notice period is counted from the scheduled start time of the service, and the refund applies to the amount paid for our own services:

Refunds are made by the payment method you used, whenever possible. Nothing in these terms limits a right of withdrawal or any other right that mandatory consumer law gives you.

Changing the date of your tour↑ Contents

• You can ask to move your tour to another date free of charge up to 48 hours before the start.
• The new date depends on the availability of the guide.
• If the change causes extra costs, for example with a partner, we tell you before making it.

A change in the number of travellers or in the itinerary may change the price. We always confirm the new price before applying it.

Cancellation or changes by us↑ Contents

If the guide has to cancel your tour, we offer you another date. If the new date does not suit you, we refund the full amount you paid.

On the day, the guide may adapt the order of visits or the route for reasons of safety, weather or road conditions, while keeping the experience as close as possible to what you booked.

Exceptional circumstances↑ Contents

Some events are beyond our control, such as dangerous weather, floods or road closures, natural disasters, or restrictions and instructions from the public authorities. In these cases, we offer you another date or we refund the amounts paid for the services whose cost can still be recovered.

Meeting time, late arrival and no-show↑ Contents

• Please be at the agreed meeting point at the agreed time.
• A late arrival may shorten the tour.
• If you do not show up without letting us know, the amount paid is not refunded.

Your responsibilities as a traveller↑ Contents

Documents

You are responsible for having a valid passport and, if your nationality requires it, a visa or travel authorisation for Morocco.

Health and fitness

Some tours include walking, hiking, camel rides, long drives or time in the desert or the mountains. When you book, please tell us about any health condition or limitation that could affect your participation, so that we can advise you and adapt what can be adapted.

Travel insurance

We strongly recommend travel insurance that covers at least medical expenses, emergency evacuation and repatriation, trip cancellation or interruption, and loss of luggage.

Behaviour

Please follow the safety instructions of your guide and driver, respect Moroccan laws and customs, local communities, sites and nature, and ask before photographing people. We may end the participation of a traveller whose behaviour is dangerous, unlawful or seriously disturbing for the group, without refund. Children travel under the responsibility of their parents or of the adults accompanying them.

Our responsibility↑ Contents

We provide our services with care and professional diligence. Travel in the desert, the mountains and rural areas involves natural conditions such as heat, cold, uneven ground, long drives and medical facilities that can be far away. By taking part, you accept these conditions, and we do our best to reduce their effects.

Each partner is responsible for its own service. To the extent permitted by law, our liability is limited to direct damage and to the price paid for the service concerned. This does not limit any liability that cannot be limited by law, in particular for bodily injury caused by our fault.

Questions and complaints↑ Contents

If something is not right during your tour, please tell your guide at once so that we can try to fix it on the spot. After your trip, you can write to [email protected] with the details. We will review your message and reply within a reasonable time.

Personal data and content↑ Contents

The way we use your personal data is described in the Privacy Policy. The content of the website is protected, as explained in the Legal Notice.

Applicable law and disputes↑ Contents

These terms are governed by Moroccan law. In case of disagreement, please contact us first so that we can find a friendly solution. Failing that, the competent Moroccan courts will have jurisdiction, without prejudice to the mandatory protections you may have as a consumer in your country of residence.

Changes to these terms↑ Contents

We may update these terms. The version that applies to your booking is the one in force on the date of your written confirmation. The date at the top of this page shows the latest version.